Job objectives:

• Provide specialist advice and knowledge to colleagues and customers to support the achievement of AHF objectives
• Positively work towards increasing the effectiveness of the organisation
• Promote equality in working practices by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and contributing to developing the quality of opportunity in working practices
• Ensure your behaviour complies with AHF values and organises your own work effectively to meet the demands of your role
• Identify, implement and monitor development activities to enhance your own performance
• Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and AHF objectives
• Maintain a standard of professional conduct within the store
• Ensure that you show a duty of care and take appropriate action to comply with Health and Safety requirements at all times
• Make the best use of technology in support of your role, ensuring correct operation and compliance with AHF guidelines
• Ensure that all matters relating to the processing of information are carried out in a prompt, efficient manner and in accordance with AHF guidelines.

Key tasks:

• Provide appropriate sales advice to customers and colleagues
• Ensure that products are displayed to the highest standards possible
• Provide and promote service to customers in a professional manner in line with company guidelines
• Ensure that stock is ordered, received, stored and displayed in line with company guidelines
• Process incoming information and enquiries in an efficient and professional manner in line with company guidelines

Person specification: